Privacy Policy

Last Updated: May 18, 2026

Welcome to Chunghwa Store. This Privacy Policy explains how NorthBridge Global LLC collects, uses, stores, shares, and protects your personal information when you visit https://chunghwastore.com/, create an account, place an order, contact customer support, or use our online services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.

1. Who We Are

Chunghwa Store is operated by NorthBridge Global LLC.

Our website sells tobacco products, including Chunghwa cigarettes, Marlboro cigarettes, and other cigarette products, to eligible adult customers in the United States.

Company Name: NorthBridge Global LLC
Website: https://chunghwastore.com/
Email: [email protected]
Business Address: 1159 Mid Valley Dr., Olyphant, PA 18447, United States

2. Adult-Only Website Notice

Chunghwa Store is intended only for adults who are legally allowed to purchase tobacco products.

Because we mainly serve customers in the United States, customers must be at least 21 years old to purchase tobacco products from our website.

By using this website, creating an account, or placing an order, you confirm that:

• You are at least 21 years old.
• You are legally allowed to purchase tobacco products in your location.
• The information you provide is accurate and complete.
• You will follow all applicable federal, state, and local tobacco laws.

We do not knowingly collect personal information from anyone under 21 years old. If we believe that a user is underage or has provided false information, we may refuse service, cancel orders, close accounts, or request additional verification.

3. Information We Collect

We collect personal information that is necessary to operate our website, process orders, provide customer support, improve our services, and comply with applicable laws.

3.1 Information You Provide Directly

When you use our website, you may provide information such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account username and password
• Order details
• Payment-related details
• Customer service messages
• Return or refund request information
• Age confirmation information
• Any information you submit through forms, checkout pages, or support messages

3.2 Account Information

If you create an account on our website, we may collect and store:

• Your name
• Email address
• Login credentials
• Saved billing or shipping details
• Order history
• Account preferences
• Support history

You are responsible for keeping your account login information secure. Please contact us immediately if you believe your account has been accessed without permission.

3.3 Order and Purchase Information

When you place an order, we collect information related to your purchase, including:

• Product names
• Product quantity
• Order number
• Order date
• Order value
• Payment method
• Payment status
• Shipping method
• Tracking details
• Delivery status
• Return, refund, or after-sales records

We use this information to process your order, arrange delivery, provide tracking updates, handle customer service, and manage returns or refunds.

3.4 Payment Information

We support payment methods such as PayPal, Stripe, credit cards, USDT, and bank transfer.

Payment processing may be handled by third-party payment providers. These providers may collect and process payment information according to their own privacy policies and security standards.

We do not store your full credit card number on our website.

Depending on your selected payment method, we may collect limited payment-related information, such as:

• Payment method
• Transaction ID
• Payment confirmation
• Billing information
• Payment status
• Refund status

For USDT payments, we may collect transaction details needed to confirm payment, such as transaction hash, payment amount, payment network, and order number.

For bank transfer payments, we may collect payment proof, sender details, transfer reference, or other information needed to match the payment with your order.

3.5 Age Confirmation Information

Because our website sells tobacco products, we may collect information to confirm that you are legally allowed to purchase tobacco products.

This may include:

• Age confirmation at checkout
• Date of birth, if requested
• Location information
• Order eligibility information
• Additional verification information, if needed

At this time, we do not use a third-party age verification plugin or service. However, we reserve the right to request additional age verification before processing or shipping an order.

3.6 Information Collected Automatically

When you visit our website, we may automatically collect technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on the website
• Click behavior
• Approximate location
• Cookies and similar tracking information

This information helps us improve website performance, understand user activity, prevent fraud, and protect our website from abuse.

3.7 Google Analytics Information

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect information such as:

• Pages visited
• Time on page
• Device type
• Browser type
• Approximate location
• Traffic source
• User interaction data

This information is used for website analytics and performance improvement. Google may process this data according to its own privacy policy.

4. How We Use Your Information

We use your personal information for the purposes described below.

4.1 To Process and Deliver Orders

We use your information to:

• Confirm your order
• Process payment
• Arrange shipment
• Provide tracking information
• Contact you about order issues
• Confirm delivery status
• Handle returns, refunds, or after-sales requests

4.2 To Verify Purchase Eligibility

We may use your information to confirm that you are legally allowed to purchase tobacco products.

This helps us maintain an adult-only shopping environment and reduce the risk of underage purchases.

4.3 To Provide Customer Support

We use your information to:

• Respond to questions
• Solve order problems
• Handle complaints
• Process returns or refunds
• Provide after-sales support
• Keep records of customer service communication

4.4 To Manage User Accounts

If you register an account, we use your information to:

• Create and manage your account
• Save your order history
• Help you log in securely
• Provide account-related support
• Improve your shopping experience

4.5 To Improve Our Website

We may use website usage data to:

• Improve website layout
• Optimize product pages
• Improve checkout performance
• Fix technical problems
• Analyze visitor behavior
• Improve website speed
• Improve security

4.6 To Prevent Fraud and Protect Security

We may use your information to detect, prevent, and investigate:

• Fraudulent orders
• Payment abuse
• Unauthorized account access
• Website attacks
• Policy violations
• Suspicious activity
• Illegal or harmful activity

The FTC recommends that businesses limit access to sensitive information and use appropriate safeguards to protect customer data, which is why this policy includes security and limited-access practices.

4.7 To Comply With Laws and Regulations

We may use your information to comply with:

• Tobacco sales rules
• Age restriction requirements
• Tax and accounting obligations
• Payment processing rules
• Shipping and delivery requirements
• Legal requests from authorities
• Dispute resolution requirements

5. Marketing Communications

At this time, Chunghwa Store does not send promotional marketing emails or newsletters.

We may still send necessary service-related messages, such as:

• Order confirmation
• Payment confirmation
• Shipping updates
• Delivery notices
• Refund or return updates
• Account security messages
• Important policy updates

These messages are necessary for operating our services and are not promotional marketing messages.

If we decide to offer marketing emails in the future, we will provide an option to subscribe and unsubscribe where required.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help the website function properly and improve the user experience.

Cookies may be used for:

• Shopping cart function
• Account login
• Checkout process
• Website security
• Google Analytics
• Remembering user preferences
• Website performance tracking
• Fraud prevention

You can control cookies through your browser settings. Please note that disabling cookies may affect important website features, including cart, checkout, login, and payment functions.

7. How We Share Your Information

We do not sell your personal information as a product.

However, we may share necessary information with trusted third parties that help us operate our website and complete your orders.

7.1 Payment Providers

We may share payment-related information with payment processors, including:

• PayPal
• Stripe
• Credit card processors
• USDT payment tools or wallet services
• Bank transfer processing partners

These providers process payments according to their own privacy and security policies.

7.2 Shipping and Delivery Providers

We may share shipping information with logistics providers, including:

• USPS
• DHL
• UPS
• FedEx
• Other delivery or fulfillment partners

The information shared may include:

• Name
• Phone number
• Shipping address
• Order number
• Package information
• Delivery instructions
• Tracking details

This information is necessary to deliver your order.

7.3 Website and Technology Providers

We may share information with website service providers, such as:

• Website hosting providers
• Security tools
• Google Analytics
• Email service providers
• Technical support providers
• Database or backup service providers

These providers only receive information needed to perform their services.

7.4 Legal and Compliance Purposes

We may disclose personal information when necessary to:

• Comply with law
• Respond to legal requests
• Protect our rights
• Prevent fraud
• Enforce our policies
• Protect customers, our business, or the public
• Investigate suspicious or illegal activity

8. Shipping and Delivery Information

To deliver orders, we share necessary shipping details with carriers and logistics partners.

Once your package is handed over to a shipping carrier, the carrier may process delivery-related information according to its own privacy policy and operational procedures.

Customers are responsible for providing accurate shipping information. Incorrect or incomplete address details may cause delays, failed delivery, or additional costs.

9. Returns, Refunds, and After-Sales Information

Because we support returns, refunds, and after-sales service, we may collect and store information related to after-sales requests.

This may include:

• Order number
• Product details
• Photos or videos provided by the customer
• Reason for return or refund
• Customer service messages
• Refund status
• Replacement shipment information
• Payment refund details

We use this information to review requests, solve order issues, and improve our service quality.

10. Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example:

• Order records may be kept for accounting, tax, legal, and customer service purposes.
• Account information may be kept while your account remains active.
• Customer support messages may be kept to help resolve future issues.
• Payment records may be kept as needed for transaction verification and fraud prevention.
• Return and refund records may be kept for after-sales support and dispute resolution.
• Google Analytics data may be retained according to our analytics settings and Google’s policies.

When information is no longer needed, we may delete, anonymize, or securely store it according to our internal practices.

11. How We Protect Your Information

We use reasonable technical, administrative, and organizational measures to protect your personal information.

These measures may include:

• Secure website connection
• Password-protected accounts
• Limited access to customer information
• Payment processor security tools
• Website security monitoring
• Fraud detection
• Data backup practices
• Internal access control

No online system can be guaranteed to be 100% secure. While we work to protect your information, we cannot guarantee that unauthorized access, data loss, or security incidents will never occur.

12. Your Privacy Rights

Depending on your state or location, you may have certain privacy rights.

These may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of your personal information
• Ask questions about how we use your information
• Object to certain uses of your information, where applicable
• Withdraw consent where processing is based on consent

To make a privacy request, please contact us at:

[email protected]

We may need to verify your identity before processing your request.

Please note that some information may need to be retained for legal, security, tax, fraud prevention, order fulfillment, or dispute resolution purposes.

13. California and Other U.S. State Privacy Rights

Some U.S. states provide additional privacy rights to residents.

If you live in a state with applicable privacy laws, you may have rights related to access, correction, deletion, portability, or opting out of certain data uses.

Chunghwa Store does not sell personal information in exchange for money. We also do not currently send marketing emails.

If you have questions about your state privacy rights, please contact us at:

[email protected]

14. Children’s Privacy

Our website is not intended for children, minors, or anyone under the legal age to purchase tobacco products.

We do not knowingly collect personal information from anyone under 21 years old.

If we learn that we have collected personal information from a person under 21, we will take reasonable steps to delete the information, close the account, and cancel any related order.

If you believe a minor has provided personal information to us, please contact us at:

[email protected]

15. International Users

Chunghwa Store mainly serves customers in the United States.

If you access our website from outside the United States, please understand that your information may be processed and stored in the United States or other countries where our service providers operate.

By using our website, you understand that your information may be transferred to and processed in locations outside your country of residence.

16. Third-Party Links

Our website may contain links to third-party websites, payment platforms, shipping tracking pages, or external resources.

We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing personal information to them.

17. Tobacco Product Responsibility Notice

Chunghwa Store sells tobacco products only to eligible adult customers.

Customers are responsible for understanding and following all applicable federal, state, and local laws related to tobacco purchase, possession, delivery, tax, and use.

We may refuse, cancel, or restrict orders if we believe an order may violate age requirements, tobacco laws, payment rules, shipping rules, or our internal risk controls.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update this policy, we will change the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy regularly. Continued use of our website after updates means you accept the updated Privacy Policy.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

NorthBridge Global LLC
Website: https://chunghwastore.com/
Email: [email protected]
Address: 1159 Mid Valley Dr., Olyphant, PA 18447, United States