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Shipping Policy

Last Updated: May 18, 2026

Thank you for shopping at Chunghwa Store, operated by NorthBridge Global LLC. This Shipping Policy explains how we process, ship, and deliver orders placed through https://chunghwastore.com/.

Chunghwa Store mainly sells tobacco products, including Chunghwa cigarettes, Marlboro cigarettes, and other cigarette products. Because tobacco products are regulated, all orders are subject to age requirements, shipping rules, carrier availability, and applicable federal, state, and local laws.

By placing an order on our website, you agree to the shipping terms below.

1. Shipping Area

We currently support shipping across all U.S. states, subject to applicable tobacco laws, carrier rules, address eligibility, and internal order review.

Although we aim to serve customers throughout the United States, we reserve the right to cancel, hold, or modify any order if the shipping address, product type, order quantity, or delivery method does not meet legal, carrier, or compliance requirements.

2. Adult-Only Delivery Notice

All products sold on Chunghwastore.com are intended only for adult customers.

Customers must be at least 21 years old to purchase tobacco products in the United States. By placing an order, you confirm that:

3. Adult Signature Required

For tobacco product orders, adult signature may be required at delivery.

This means the carrier or delivery partner may require an eligible adult to be present when the package is delivered. If no eligible adult is available, delivery may be delayed, rescheduled, or returned.

Customers are responsible for making sure someone who meets the legal age requirement is available to receive the package.

4. Order Processing Time

After your order is placed and payment is confirmed, we will begin processing your order.

Most orders are shipped within:

2 business days after order confirmation

We also support weekend shipping when inventory, warehouse schedule, and delivery channel availability allow.

Processing time may be longer during:

If there is any major delay, we will contact you by email.

5. Free Shipping

Chunghwa Store offers free shipping on eligible orders.

Free shipping applies to standard delivery unless otherwise stated. If you request special delivery, expedited shipping, reshipment, or other special handling, additional fees may apply.

Free shipping may not cover:

6. Expedited Shipping

We support expedited shipping for eligible orders.

Expedited shipping availability depends on:

If expedited shipping is available for your order, the additional cost and estimated delivery time will be confirmed before shipment or shown at checkout when available.

7. Shipping Origin

Some small orders may ship from our U.S. domestic warehouse or local fulfillment partners.

Wholesale orders or larger quantity orders may ship from international fulfillment locations, including:

Shipping origin may vary based on stock availability, order quantity, destination, and delivery arrangement.

For wholesale or international-origin shipments, processing and delivery time may be longer due to export handling, customs review, logistics scheduling, and carrier availability.

8. Shipping Carriers and Delivery Partners

We may use different carriers or approved logistics partners depending on order type, address, quantity, and compliance requirements.

Possible delivery partners may include:

Carrier availability may vary. Some carriers may restrict or prohibit tobacco-related shipments, so the final shipping method will be selected based on the order and applicable delivery rules.

We do not guarantee that a specific carrier will be used for every order.

9. Estimated Delivery Time

Estimated delivery time depends on the shipping origin, delivery address, shipping method, order size, and carrier availability.

General estimated delivery time:

Order TypeEstimated Delivery Time
Small U.S. domestic ordersUsually 3–10 business days after shipment
Expedited ordersDepends on selected shipping method
Wholesale ordersMay take longer depending on origin and customs handling
International-origin wholesale ordersDelivery time varies by route and clearance process

Delivery times are estimates only. We cannot guarantee exact delivery dates.

Delays may happen due to:

10. PO Box Shipping

We support PO Box delivery when the selected carrier and shipping method allow it.

Please note that some orders may not be eligible for PO Box delivery due to:

If your PO Box address cannot be used, we may contact you for a physical street address before shipping.

11. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please make sure your shipping information includes:

We are not responsible for delays, failed delivery, returned packages, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address mistake after placing an order, contact us immediately at:

[email protected]

If the order has already been processed or shipped, we may not be able to change the address.

12. Order Tracking

Once your order has shipped, we will provide tracking information when available.

Tracking information may be sent by:

Please allow some time for tracking information to update after shipment. Tracking may not show movement immediately after the label is created.

If your tracking number has not updated for several business days, contact us at:

[email protected]

13. Lost Packages

If your package is confirmed lost during shipping, Chunghwa Store may arrange a replacement shipment after review.

For lost package reshipment:

Before reshipment, we may need to review tracking details, carrier information, delivery history, and customer shipping information.

14. Packages Marked as Delivered

If tracking shows that the package was delivered but you did not receive it, please contact us as soon as possible.

We may help you check the tracking status and provide possible next steps.

Please also check:

If a package is marked as delivered to the correct address, we may not be able to provide a free replacement. Each case will be reviewed based on tracking records and delivery details.

15. Failed Delivery and Returned Packages

A package may be returned if:

If a package is returned to us, we will review the case and contact you.

Depending on the situation, we may offer:

If the failed delivery is caused by customer-provided address errors, refusal, or failure to receive the package, the customer may be responsible for related costs.

16. Damaged Packages

If your package arrives damaged, please contact us within 7 days after delivery.

Please provide:

Please do not throw away the product or packaging before contacting us. Photos or inspection may be required.

After review, we may offer:

17. Wholesale Shipping

Wholesale orders may require additional handling time because they may ship from Mexico, the United Kingdom, Canada, or other fulfillment locations.

Wholesale shipping may involve:

For wholesale orders, our customer support team may confirm shipping details separately before shipment.

18. Taxes, Customs, and Local Rules

For U.S. domestic orders, customers are responsible for understanding and following all applicable tobacco purchase, possession, tax, and delivery rules in their state or local area.

For wholesale or international-origin shipments, customs, import review, or additional handling may apply depending on shipment type and destination.

We reserve the right to cancel or delay any order if we believe the shipment may violate applicable rules or cannot be completed safely.

19. Order Cancellation Before Shipment

If you want to cancel an order, please contact us as soon as possible at:

[email protected]

If your order has not been processed or shipped, we may be able to cancel it and issue a refund.

If your order has already been shipped, it cannot be canceled. You may need to follow our Refund and Returns Policy after delivery.

20. Contact Us

If you have any questions about shipping, tracking, delivery, address changes, or wholesale shipping, please contact us:

Chunghwa Store
Company: NorthBridge Global LLC
Website: https://chunghwastore.com/
Email: [email protected]
Address: 1159 Mid Valley Dr., Olyphant, PA 18447, United States