FAQ
General Questions
Welcome to Chunghwa Store. Below are answers to common questions about ordering, payment, shipping, returns, age requirements, and wholesale purchases.
If you need more help, please contact us at [email protected]
Chunghwa Store is an online store operated by NorthBridge Global LLC. We offer selected cigarette products for eligible adult customers, with a main focus on Chunghwa cigarettes, Marlboro cigarettes, and other popular cigarette options.
We mainly sell cigarette products, including:
- Chunghwa cigarettes
- Marlboro cigarettes
- Classic cigarette variants
- Hard pack and soft pack options
- Selected wholesale cigarette products
Product availability may change depending on stock, supplier availability, and shipping requirements.
Our website is for adult customers only.
For customers in the United States, you must be at least 21 years old to purchase tobacco products. By using our website or placing an order, you confirm that you meet the legal age requirement and are legally allowed to purchase tobacco products in your location.
You may be able to place an order as a guest, but creating an account can make shopping easier.
With an account, you can:
- View order history
- Save shipping details
- Track order status
- Manage account information
- Contact support more easily
Please keep your account login information secure.
Age and Compliance Questions
If we learn that an underage person has placed an order or created an account, we may cancel the order, close the account, and take appropriate action.
You must be at least 21 years old to purchase tobacco products from our website if you are located in the United States.
We reserve the right to cancel orders if we believe a customer does not meet the legal purchase age or provides false information.
We may request age confirmation or additional verification before processing or shipping an order.
Although we currently do not use a third-party age verification plugin, we reserve the right to request extra information if needed for compliance, fraud prevention, or order review.
Yes. Adult signature may be required at delivery for tobacco product orders.
Please make sure an eligible adult is available to receive the package. If no eligible adult is available, the carrier may delay, reschedule, or return the package.
No. Chunghwa Store is not intended for minors or anyone under the legal age to purchase tobacco products.
If we learn that an underage person has placed an order or created an account, we may cancel the order, close the account, and take appropriate action.
Order Questions
If your order has not been shipped, we will try to update the address. If the order has already shipped, we may not be able to change it.
Customers are responsible for providing accurate and complete shipping information.
You can place an order by selecting your product, choosing the quantity, adding it to your cart, and completing checkout.
Before placing an order, please check:
- Product name
- Quantity
- Shipping address
- Phone number
- Email address
- Payment method
- Age confirmation
Incorrect shipping details may cause delays or failed delivery.
If your order has not been processed or shipped, we may be able to help you change it.
Please contact us as soon as possible at:
If the order has already been processed or shipped, changes may not be possible.
You may request order cancellation before the order is processed or shipped.
Once the order has shipped, it cannot be canceled. You may need to follow our return process after delivery.
Please contact us immediately at [email protected].
If your order has not been shipped, we will try to update the address. If the order has already shipped, we may not be able to change it.
Customers are responsible for providing accurate and complete shipping information.
Payment Questions
Please follow the payment instructions provided during checkout or by customer support. Orders paid by bank transfer will be processed after payment is confirmed.
We support several payment methods, including:
- PayPal
- Stripe
- Credit cards
- USDT
- Bank transfer
Available payment methods may vary depending on order type, order amount, customer location, and payment review.
Payment information is processed through third-party payment providers such as PayPal, Stripe, credit card processors, USDT payment tools, or bank transfer channels.
We do not store your full credit card number on our website.
If you choose USDT payment, you may need to provide transaction details so we can match your payment with your order.
This may include:
- Order number
- USDT amount
- Transaction hash
- Payment network
- Payment screenshot, if requested
Your order will be processed after payment is confirmed.
Yes. Bank transfer may be available for some orders, especially larger or wholesale orders.
Please follow the payment instructions provided during checkout or by customer support. Orders paid by bank transfer will be processed after payment is confirmed.
Shipping Questions
If an order cannot be legally or safely shipped, we may contact you, modify the shipping arrangement, or cancel and refund the order.
Yes. Chunghwa Store offers free shipping on eligible orders.
Free shipping usually applies to standard delivery. Extra fees may apply for expedited shipping, reshipment, address correction, or special wholesale shipping arrangements.
Most orders are shipped within 2 business days after payment confirmation.
We also support weekend shipping when inventory, warehouse schedule, and delivery channel availability allow.
Delivery time depends on shipping origin, order size, carrier availability, destination, and delivery method.
General delivery estimates:
| Order Type | Estimated Delivery Time |
|---|---|
| Small U.S. domestic orders | Usually 3–10 business days after shipment |
| Expedited orders | Depends on selected service |
| Wholesale orders | May take longer depending on origin and customs handling |
Delivery times are estimates only and are not guaranteed.
We support eligible orders across the United States, subject to applicable tobacco laws, carrier rules, address eligibility, and internal order review.
If an order cannot be legally or safely shipped, we may contact you, modify the shipping arrangement, or cancel and refund the order.
Yes, we support PO Box delivery when the selected carrier and shipping method allow it.
Some orders may not be eligible for PO Box delivery due to adult signature requirements, carrier restrictions, order quantity, or product type. If your PO Box cannot be used, we may ask you to provide a physical street address.
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We may use different carriers or approved logistics partners depending on order type, address, product quantity, and compliance requirements.
Possible delivery partners may include:
- USPS
- UPS
- DHL
- FedEx
- Approved private logistics partners
- Local delivery or fulfillment partners
Carrier availability may vary because tobacco products are subject to carrier and legal restrictions.
Some small orders may ship from the United States.
Wholesale or larger orders may ship from international fulfillment locations, including:
- Mexico
- United Kingdom
- Canada
Shipping origin depends on product stock, order quantity, destination, and logistics arrangement.
Yes. Expedited shipping may be available for eligible orders.
Availability depends on:
- Product type
- Order size
- Destination
- Warehouse location
- Carrier availability
- Compliance requirements
Additional shipping fees may apply.
Yes. Once your order has shipped, we will provide tracking information when available.
Tracking may be sent by email, order account page, or customer support message.
Please allow some time for tracking to update after the label is created.
Lost, Delayed, or Damaged Package Questions
If your package is delayed, please check the tracking information first.
Delays may happen due to:
- Weather
- Carrier delay
- Address issue
- Holiday volume
- Adult signature not available
- Compliance review
- Customs or logistics inspection
If tracking has not updated for several business days, contact us at [email protected].
If your package is confirmed lost during shipping, Chunghwa Store may arrange a replacement shipment after review.
For lost package reshipment:
- We may resend the product after the case is verified.
- The customer is responsible for the reshipment shipping fee.
- Free shipping applies only to the original eligible order.
- Reshipment will be arranged after the shipping fee is confirmed.
Please first check:
- Mailbox
- PO Box
- Front door
- Parcel locker
- Building office
- Reception desk
- Neighboring address
- Local delivery office
If tracking shows delivered to the correct address, we may not be able to provide a free replacement. Each case will be reviewed based on tracking records and delivery details.
Please contact us within 7 days after delivery.
Send us:
- Order number
- Photos of the outer package
- Photos of the shipping label
- Photos of the damaged product
- A short description of the issue
Please do not throw away the product or packaging before contacting us.
Returns, Exchanges, and Refunds
Yes. We accept eligible return, exchange, or refund requests within 7 days after delivery.
Please contact customer support before sending anything back.
If the package has been opened but the product remains unused, complete, clean, and suitable for resale, we may accept a refund after inspection.
If the package has been opened and you are not satisfied, we may offer an exchange depending on product condition and case review.
Yes. If you contact us within 7 days after delivery and the product is eligible, we may offer an exchange.
Opened-package exchange requests are reviewed based on product condition, order details, and resale suitability.
We may reject returns, exchanges, or refunds if:
- The request is made after 7 days
- The product has been used or consumed
- The product is damaged by the customer
- Items, labels, cartons, or packaging are missing
- The product is not suitable for resale
- The return was sent without approval
- The return package is lost or damaged due to poor packaging
Please do not send products back without contacting us first.
We have multiple return warehouse addresses. Customer support will confirm the correct return address for your order.
Contact us first at:
Wholesale Questions
Yes. We support wholesale orders for eligible adult customers and business buyers.
Wholesale availability depends on product stock, order quantity, shipping destination, payment method, and compliance review.
Wholesale orders may ship from:
- Mexico
- United Kingdom
- Canada
- Other available fulfillment locations
Shipping origin depends on stock, route, and order quantity.
Yes, wholesale orders may require longer processing and delivery time because they may involve:
- Larger quantity preparation
- Special packaging
- International fulfillment
- Export handling
- Customs or logistics review
- Separate shipping arrangements
Our customer support team may confirm shipping details before shipment.
Yes. Please contact us with your product request and quantity.
Send your wholesale inquiry to:
Please include:
- Product name
- Desired quantity
- Destination state or address
- Preferred payment method
- Required delivery time
- Any special request
Product Questions
Yes. Our main featured products include Chunghwa cigarettes and Marlboro cigarettes.
We may also offer other selected cigarette products depending on inventory and customer demand.
Product photos are for reference. Packaging, labeling, language, warning labels, and design details may vary depending on product batch, market version, supplier source, and legal requirements.
If you have a specific packaging request, please contact us before ordering.
If a product is out of stock after you place an order, we may contact you and offer:
- Waiting for restock
- Product replacement
- Exchange for another item
- Store credit
- Refund
Account and Privacy Questions
We use your information to process orders, arrange shipping, provide customer support, manage accounts, prevent fraud, and comply with applicable laws.
For more details, please review our Privacy Policy.
You may contact us at [email protected] to request account assistance.
Some order, payment, tax, fraud prevention, or customer service records may need to be retained where required or permitted by law.
At this time, we do not send promotional marketing emails or newsletters.
We may still send service-related messages such as order confirmations, payment updates, shipping notices, account messages, and refund updates.
Customer Support
You can contact us by email:
Please include your order number if your question is related to an existing order.
To help us respond faster, please include:
- Order number
- Full name
- Email used for the order
- Product name
- Clear description of the issue
- Photos or videos, if relevant