Refund and Returns Policy
Last Updated: May 18, 2026
Thank you for shopping at Chunghwa Store, operated by NorthBridge Global LLC. We want every customer to have a clear and fair shopping experience when purchasing from https://chunghwastore.com/.
This Refund and Returns Policy explains when returns, exchanges, and refunds are accepted, how to submit a request, and where approved returns should be sent.
By placing an order on our website, you agree to the terms below.
1. 7-Day Return, Exchange, and Refund Window
Chunghwa Store accepts eligible return, exchange, or refund requests within 7 days after the package is delivered.
To qualify, you must contact us within 7 days of delivery and provide your order information.
After 7 days, we may not be able to accept return, exchange, or refund requests unless the issue is caused by a clear shipping mistake, wrong item, or verified product problem.
2. Return and Refund Eligibility
You may request a return or refund if:
- The request is submitted within 7 days after delivery.
- The product was purchased from chunghwastore.com.
- The product is unused and complete.
- The product is in its original condition.
- The opened packaging does not affect secondary sale.
- All items, packs, cartons, labels, and accessories are returned together.
- The return is approved by our customer service team before shipment.
If the outer shipping package has been opened, it does not automatically affect your return eligibility. As long as the product remains unused, complete, clean, and suitable for resale, we may accept a refund after inspection.
3. Opened Package Exchange Policy
If you opened the package and are not satisfied with the product, you may request an exchange within 7 days after delivery.
Opened-package exchanges may be accepted if:
- The product is not used or consumed.
- The product is not damaged by the customer.
- The main product condition is still acceptable.
- The request is submitted within the 7-day window.
- The exchange is approved by our customer support team.
Please note that opened items may not always qualify for a full refund. In many cases, we may offer an exchange instead of a refund, depending on the condition of the returned product.
4. Items That Cannot Be Returned or Refunded
We cannot accept returns, exchanges, or refunds in the following cases:
- The request is made more than 7 days after delivery.
- The product has been used, consumed, smoked, or partially missing.
- The item is damaged due to customer handling.
- The original product, packaging, label, carton, or accessories are missing.
- The product is returned without approval from customer service.
- The customer provides an incorrect shipping address.
- The package is lost because the customer failed to receive or pick up the parcel.
- The product condition affects resale and there is no verified quality issue.
- The return package is damaged or lost during return shipping due to poor packaging.
For health, safety, and compliance reasons, we reserve the right to reject any returned product that is not suitable for resale or inspection.
5. Damaged, Wrong, or Defective Items
If you receive a damaged item, wrong item, or product with a clear issue, please contact us within 7 days after delivery.
Please include:
- Your order number
- A clear description of the issue
- Photos or videos of the product
- Photos of the outer shipping package
- Photos of the shipping label
- Any other evidence that helps us review the case
After we review the issue, we may offer one of the following solutions:
- Replacement
- Exchange
- Partial refund
- Full refund
- Store credit
If the issue is confirmed to be caused by our mistake, we will provide a reasonable solution according to the case.
6. Return Shipping Cost
Return shipping costs depend on the reason for the return.
6.1 Customer Preference Returns
If the return is due to personal reasons, such as ordering the wrong item, changing your mind, or not liking the product after delivery, the customer is usually responsible for return shipping costs.
6.2 Store Error or Verified Product Issue
If the return is caused by our mistake, such as sending the wrong item or a verified product problem, we may cover reasonable return shipping costs or provide another solution.
Please contact customer service before sending anything back. Unauthorized returns may not be accepted.
7. How to Request a Return, Exchange, or Refund
To start a return, exchange, or refund request, please follow these steps:
Step 1: Contact Customer Support
Email us at:
Please include:
- Order number
- Full name
- Email address used for the order
- Product name
- Reason for return, exchange, or refund
- Photos or videos if there is a product issue
Step 2: Wait for Approval
Our customer service team will review your request and confirm whether your order is eligible.
If approved, we will provide return instructions and confirm which return warehouse address you should use.
Step 3: Ship the Product Back
Please pack the item carefully and use a trackable shipping method.
You are responsible for making sure the return package arrives safely. We are not responsible for return packages that are lost, damaged, or delivered to the wrong address.
Step 4: Inspection and Processing
After we receive the returned item, we will inspect the product condition.
If the return is approved after inspection, we will process the refund, exchange, or replacement according to the approved solution.
8. Refund Processing Time
Once your returned item is received and approved, we will process your refund as soon as possible.
Refunds are usually returned to the original payment method, when available.
Depending on the payment method and payment provider, refund processing time may vary.
Possible refund methods include:
- Credit card refund
- PayPal refund
- Stripe refund
- USDT refund
- Bank transfer refund
- Store credit, if agreed by the customer
Please note that banks, card issuers, payment processors, and blockchain transactions may require additional time to complete the refund.
9. Exchanges
If your exchange request is approved, we may offer:
- Same product replacement
- Different flavor exchange
- Different product of equal value
- Product upgrade with price difference paid by the customer
- Store credit for future purchase
Exchanges are subject to product availability.
If the requested exchange item is out of stock, we may offer another item, store credit, or refund depending on the case.
10. Order Cancellation
If you want to cancel an order, please contact us as soon as possible at:
If your order has not been processed or shipped, we may be able to cancel it and issue a refund.
If the order has already been shipped, it cannot be canceled. You may need to follow the return process after delivery.
11. Important Return Notes
Please read the following before sending any return package:
- Do not return any item without contacting customer service first.
- Do not send returns to a random warehouse address.
- Use the return address confirmed by our customer support team.
- Include your order number inside the return package.
- Use secure packaging to prevent damage.
- Keep your tracking number until the return is completed.
- Returned items must match the approved return request.
Unauthorized returns may be refused or delayed.
12. Return Warehouse Addresses
Approved returns may be sent to one of the following return warehouse addresses. Please contact customer service first so we can confirm the correct return address for your order.
Return Warehouse 1
Kylynn Brady
452 Rhode Island Ave
Hagerstown, MD 21740
United States
Phone: 301-992-1143
Attn: Kylynn Brady
Email: [email protected]
Return Warehouse 2
Cristian Borrero
37 E Kensington Pl
Bridgeport, CT 06610-1311
United States
Phone: 475-320-9505
Email: [email protected]
Return Warehouse 3
Santiago Valero
42 Lexington Ave
Brentwood, NY 11717
United States
Phone: 631-747-5745
Attn: 631-747-5745
Email: [email protected]
Return Warehouse 4
Daniel Deighan
3501 Ave F
Fort Pierce, FL 34947
United States
Phone: 772-292-4340
Email: [email protected]
13. Contact Us
For all return, exchange, refund, or after-sales questions, please contact us before sending any item back.
Chunghwa Store
Company: NorthBridge Global LLC
Website: https://chunghwastore.com/
Email: [email protected]
Business Address: 1159 Mid Valley Dr., Olyphant, PA 18447, United States